Review and referral automation that grows your reputation
More reviews. Easier referrals.
Prefer to talk it through? Book a call
DemandLabs
CosmeticComplyEventAnalytics
Thanks for coming in today, Chloe! Would you mind leaving a quick review? It really helps.
Of course, just did!
Thank you, see you in 6 weeks.
The ask at the right moment
A review request goes out after every completed job or appointment, with one gentle follow-up.
- Sent when the job is done
- One polite reminder
- A direct link to your review page
Talk it through with the people who would build it
A free call with the FirmAdapt team. Bring your questions and the tools you use today.
Unhappy feedback comes to you first
If someone had a poor experience, it's flagged to you straight away so you can reach out personally.
- Low scores flagged instantly
- Time to put it right
- Fewer surprises in public
New reviewnow
5 stars, GoogleYour best reviews on your website
Fresh reviews appear on your website automatically, giving new customers a reason to choose you.
- Latest reviews shown on your site
- Helps you show up in local search
- No copying and pasting
Referral sentnow
Chloe shared her linkFriend booked1h
Sat 11:00Thank-you sent1h
$10 credit for ChloeReferrals made easy
Your happiest customers get a simple way to refer a friend, and you can see who sent whom.
- A personal referral link
- A thank-you you choose
- Referrals tracked to bookings
What it looks like in your business
Reviews that keep pace with the salon down the road
Every appointment ends with a request and one reminder.
How we set up your review engine
Show us how it works today
On a call, we look at your reviews today, when customers are happiest and how referrals come in.
We set the timing, messages and website feed
Requests are triggered from completed jobs, with feedback routing and reviews shown on your site.
New review16:40
5 stars, GoogleFeedback flagged12:05
Call Mark backReferral booked10:30
Sat 11:00Reviews grow, problems reach you first
Requests go out after every job, and anything negative comes to you before it goes public.
Questions & answers
How do I get more Google reviews without being pushy?
One friendly request goes out after each completed job, with a single reminder, at the moment customers are happiest.
When is the best time to ask for a review?
Shortly after the job or appointment is finished, which is when the request is sent.
What happens with negative feedback?
Low scores are flagged to you straight away so you can contact the customer personally.
Can reviews show on my website?
Yes. Your best recent reviews are displayed on your site automatically.
How do referrals work?
Happy customers get a personal link to share, and referrals are tracked to the bookings they bring.
See how a review engine would work for your business
Tell us where to send it and we'll record a short video demo for your business.