Customer retention automation that brings clients back
Past customers, back on your books.
Prefer to talk it through? Book a call
DemandLabs
CosmeticComplyEventAnalytics
Hi Priya, it's been 6 weeks since your colour. Want your usual Thursday slot with Jade?
Yes please, same time
Booked: Thu 16 Oct, 5:30pm. See you then!
A nudge when each client is due
Rebooking reminders go out when each client is due for their next visit, based on their own history.
- Timed to each client's cycle
- Booking link in every message
- Your tone, your name
Talk it through with the people who would build it
A free call with the FirmAdapt team. Bring your questions and the tools you use today.
Reorder reminders before products run out
Customers get a reminder shortly before a product is likely to run out, with a quick way to reorder.
- Timed from what they bought
- One-tap reorder
- Subscriptions offered where they fit
Welcome backnow
Last visit in MarchMessage opened2h
12 of 30 quiet customersBooked againFri
4 this weekA personal message for quiet customers
Customers who have gone quiet get a personal message with a good reason to come back.
- Quiet customers found automatically
- Reasons that suit each customer
- Results tracked by message
Rebookednow
Priya, Thu 5:30pmTurn one-off buyers into regulars
Your existing customer list becomes your steadiest source of bookings and orders.
- Repeat rate tracked monthly
- Best customers recognised
- Less spent on finding new ones
What it looks like in your business
Books filled from your own client list
Clients are nudged when they're due, with their usual stylist and time.
How we set up your repeat business engine
Show us how it works today
On a call, we look at your customer list, how often people return and what brings them back.
We set the timing and write the messages
Each customer's history sets when they hear from you, with messages written in your voice.
Rebooked17:00
6 clients todayReorders11:00
4 this morningWin-back sentMon
30 quiet customersCustomers come back on their own
Nudges and reminders go out on schedule, and you see who came back.
Questions & answers
How do I get customers to come back without spamming them?
Messages are timed to each customer's own history, so people hear from you when they're due.
How do you remind clients when they're due for their next appointment?
Their last visit and usual cycle set the timing, and the reminder includes a link to book.
Can it remind customers to reorder before a product runs out?
Yes. Reminders are timed from what they bought and how long it usually lasts.
What about customers who have stopped coming?
They're found automatically and get a personal message with a reason to come back.
Do I need a complicated email platform for this?
No. We set it up around the tools you use, and confirm what's possible on the call.
See how repeat business would work for your business
Tell us where to send it and we'll record a short video demo for your business.