FirmAdapt

Automated lead follow-up that replies in minutes

Every inquiry answered, day or night.

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From the team behind
DemandLabsCosmeticComplyEventAnalytics
9:41
Emma, website formWedding inquiry

Hi, is Saturday 14 June still free for about 120 guests?

Hi Emma, yes, 14 June is free. Would you like to see the barn this week?

Yes please, Thursday works

The first reply goes out in minutes

New inquiries arrive at all hours, and the first reply often wins the work. Every inquiry gets an answer within minutes.

  • Website, email, social messages and text
  • Evenings and weekends covered
  • Replies written in your voice

Talk it through with the people who would build it

A free call with the FirmAdapt team. Bring your questions and the tools you use today.

Follow-up sequenceNew inquiry
1
Instant replyWithin 2 minutes
Sent
2
Next day check-inIf no reply
Sent
3
Day 3 reminderWith booking link
Scheduled
Booked: Thu 11:00

Follow-ups until they book

If someone goes quiet, polite follow-ups continue on a schedule until they book or say no.

  • Follow-up timing you choose
  • Stops as soon as they reply
  • Booking link in every message
9:41
Venue
Wedding inquiry
DateSat 14 June✓
Guests120✓
BudgetAsked
9:41
Law firm
New matter
Matter typeLease dispute✓
Other partyChecked✓
UrgencyThis month✓
9:41
Builder
Quote request
JobRear extension✓
PostcodeChecked✓
StartSpring✓

Your qualifying questions, asked first

The system asks what you need to know before anyone gets on a call, so you spend time on the right inquiries.

  • Dates, budgets and requirements
  • New matters screened before a call
  • Answers saved with the lead

New inquirynow

Replied in 2 minutes

Every lead in one list

Each inquiry sits in one list with its source, its status and the next step, so nothing is left in an inbox.

  • Source and status on every lead
  • Hot leads flagged for you
  • Feeds straight into your client hub

What it looks like in your business

A trial class booked before the visitor cools off

Fitness studiosExample use

The first reply offers the next free class and books it in the same message.

How we set up your lead follow-up

9:41
Book a call
Free, with the FirmAdapt team
Mon13Tue14Wed15Thu16
09:3011:0014:3016:00
Confirm Tue 14, 14:30
You

Show us how it works today

Free call

On a call, we look at where inquiries arrive, how fast you reply and where leads drop off.

9:41
Connecting channels
One list for every lead
Website formDone
Email inboxDone
Instagram and FacebookDone
Text messages70%
FirmAdapt

We connect every channel and write the replies

Done for you

Your website, inbox and social messages feed one system, with replies and follow-ups written in your voice.

9:41
Today

New inquiry answered21:14

Website, 2 minutes

Viewing booked8:40

Thu 11:00

Follow-up sent8:00

3 quiet leads
Together

Leads get answered, and you take the calls

Ongoing

Replies go out around the clock while you see every lead and its status in one place.

Questions & answers

How do I reply to inquiries faster when I'm on a job all day?

Every inquiry gets an answer within minutes, written in your voice, so the first reply goes out while you finish the job in front of you.

Can it follow up automatically until they book?

Yes. Follow-ups continue on the schedule you set and stop as soon as the person replies or books.

Which channels does it cover?

Your website forms, email, social messages and text. All of them land in one list with a status for each lead.

Can it ask our qualifying questions?

Yes. It asks what you need to know first, such as dates, budget or the type of matter, and saves the answers with the lead.

Do we need a complicated CRM for this?

No large setup is needed. We build the follow-up around the tools you use and connect it to your client hub if you have one.

See how instant follow-up would work for your business

Tell us where to send it and we'll record a short video demo for your business.

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