Automated client updates before anyone has to ask
Every stage, a plain-language update.
Prefer to talk it through? Book a call
DemandLabs
CosmeticComplyEventAnalytics
Hi Mark, the parts for your Golf arrived today. Repairs start tomorrow.
Good news: your car is ready. Collect any time after 3pm.
Great, thanks for keeping me posted
An update at every stage
Whenever a job or case reaches a new stage, the client gets an update by text or email in plain language.
- Triggered by your job stages
- Text or email, their choice
- Written in plain language
Talk it through with the people who would build it
A free call with the FirmAdapt team. Bring your questions and the tools you use today.
Update sentnow
Car ready to collectFewer "any news?" calls
Clients know where things stand, so your front desk spends less time answering the same question.
- Calls about status drop
- Front desk time freed up
- Clients feel looked after
Law firms and brokers keep clients informed
A law firm or mortgage broker can keep clients informed at each step without writing every update by hand.
- Case stages mapped once
- Updates checked before sending
- Every update logged on the file
Offer acceptednow
22 Hill RdSurvey booked1h
Tue 10:00Update sent1h
Buyer and sellerUpdates written for clients
Messages explain what happened and what comes next, without jargon, and in your voice.
- What happened and what's next
- Your wording and sign-off
- Questions routed to the right person
What it looks like in your business
Customers told when parts arrive and when the car is ready
Each stage of the repair sends a short text.
How we set up your client updates
Show us how it works today
On a call, we look at your job or case stages and the calls your team takes about them.
We map your stages and write the updates
Each stage gets a message in plain language, triggered from the system you already use.
Update sent14:58
Car ready to collectUpdate sent10:12
Parts arrivedReply received10:20
Routed to SamUpdates go out, calls go down
Clients hear from you at every stage, and your team fields far fewer status calls.
Questions & answers
How do I send automatic status updates when a job changes stage?
Each stage in your workflow triggers a short update by text or email, written in plain language.
Can customers be texted automatically when their car is ready?
Yes. Marking the job ready sends the message, with collection details.
Can a law firm email clients when a case moves to the next step?
Yes. Matter stages are mapped once, and updates go out and are logged on the file.
What if a client replies with a question?
Replies are routed to the right person on your team.
Will this cut down calls to the front desk?
Clients who know where things stand call less often, so your front desk gets time back.
See how proactive updates would work for your business
Tell us where to send it and we'll record a short video demo for your business.