An AI email assistant that answers the same questions for you
Every message sorted, every reply drafted.
Prefer to talk it through? Book a call
DemandLabs
CosmeticComplyEventAnalytics
Every message sorted by urgency
Emails and direct messages are sorted as they arrive, so your day starts with the ones that need you.
- Email and social messages together
- Urgent and sensitive flagged first
- Routine questions grouped
Talk it through with the people who would build it
A free call with the FirmAdapt team. Bring your questions and the tools you use today.
Hi, does the linen shirt run small? I'm usually a medium
Hi Olivia, it runs true to size. If you like a looser fit, go one size up. Free exchanges within 30 days.
Perfect, thank you!
Replies drafted from your own answers
The assistant drafts each reply using your policies and the answers you've given before, in your tone.
- Uses your policies and past replies
- Your tone, your sign-off
- Edits take seconds
Routine replies go out, sensitive ones wait
Questions about sizing, shipping and returns can go out automatically. Anything sensitive waits for your approval.
- You choose what sends on its own
- Sensitive topics always held
- Approve with one click
Reply sentnow
Shipping questionCustomers hear back faster
Most questions get an answer quickly, and your team spends time on the conversations that need them.
- Faster first replies
- Fewer repeat questions
- Nothing lost between inboxes
What it looks like in your business
Sizing and order questions answered in minutes
Email and Instagram messages get the same quick, accurate answers.
How we set up your inbox assistant
Show us how it works today
On a call, we look at your inboxes, the questions that keep coming and how replies get written.
We teach it your policies and past answers
Your policies, FAQs and best replies set how it answers, and you choose what can send on its own.
3 drafts waiting8:00
Refunds and complaintsReply sent7:52
Return policyReply sent7:40
Order trackingYou approve the few that need you
Routine replies go out, and you review the sensitive ones with a click.
Questions & answers
How do I automate customer service replies without sounding like a bot?
Replies are drafted from your own past answers and policies, in your tone, and you choose which ones send automatically.
Can it sort emails by urgency?
Yes. Messages are sorted as they arrive, with urgent and sensitive ones at the top.
Does it handle Instagram messages and email together?
Email and social messages come into one place, so the same question gets the same answer wherever it's asked.
What if a reply needs my judgment?
Sensitive topics such as refunds or complaints always wait for your approval before anything is sent.
Do I need a large help desk tool for this?
No. It works with the inboxes you already have, and we confirm the setup on the call.
See how an inbox assistant would work for your business
Tell us where to send it and we'll record a short video demo for your business.