Your SOPs Were Written for Humans
Standard operating procedures in most firms read like narrative instructions with room for judgment calls. AI needs explicit data inputs, decision trees, exception handling, and output specifications.
Converting Existing SOPs
Observe experienced staff executing the procedure. Document implicit knowledge and micro-decisions. Structure as if-then rules. Identify genuine judgment points as handoff points where AI stops and a person takes over. Test with edge cases.
Benefits Beyond AI
AI-ready SOPs are better for humans too. Documented implicit knowledge and defined decision criteria create clearer procedures regardless of who executes them. New staff follow them with less supervision, and when something goes wrong, you trace exactly where the process broke down.
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