Most Firms Never Measure
Research vendors, build a business case, implement, and never look back. This means you cannot tell if the investment worked or improve future decisions.
Set Baselines Before Implementation
Time per engagement, error rates, client response times, staff satisfaction, cost per engagement. Document where you will find them in six months.
Measurement Timeline
Month 1-3: ramp-up (productivity dips normally). Month 4-6: stabilization. Month 7-12: steady state for meaningful measurement. Year 2+: ongoing assessment.
What to Track
Hard savings from hours saved. Quality improvements in error rates and amendments. Revenue impact from redirected advisory time. Adoption rate since low adoption means partial value only.
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